A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests.
Caspero Casino offers Australian players a streamlined and secure entry into online gaming, prioritizing both user experience and regulatory compliance. Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. In addition to online slots, the club offers more than 200 live dealer games and approximately 100 tables. These demos enable players to explore game features and mechanics thoroughly without risking real money, supporting skill development and familiarization before real wagering.
You’ll have quite a few payout options at your disposal at Caspero, such as wire transfers. The actual arrival of money can require maximum 0-7 hours in some situations. Our Caspero withdrawal review suggests that they typically takes care of your payout query momentarily. Let’s see (1) how to withdraw your money at Caspero, (2) how much time is needed to withdraw, (3) and the miscellaneous payment methods available. Any additional hold-ups may be down to your casino site operator, payment gateway, or an intermediary.
You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. Because of these complaints, we’ve given this casino 16,560 black points in total. We currently have 2 complaints about this casino in our database. Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
If you experience login issues, use the password recovery feature or contact 24/7 support for assistance. All bonuses are subject to specific wagering requirements and must be used in accordance with the stated terms. Caspero Casino adheres to strict Know Your Customer (KYC) protocols, in line with Australian regulations, to verify each player’s identity.
Everything of importance can be found inside the casino’s menu which houses several appropriately – marked tabs for easy access. The coloration scheme is predominantly in blue shades of the palette contrasted by many neon – lit buttons and colorful features which provide for an eye – pleasing experience. Caspero Casino holds a license to conduct online operations issued by the reputable licensing body of Anjouan. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines. Verification can help ensure real people are writing the reviews you read on Trustpilot. Learn about Trustpilot’s review process.
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- Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings.
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- The issue was marked as resolved following the player’s confirmation of receiving the winnings.
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The platform offers a diverse range including slots with progressive jackpots, multiple variants of blackjack and baccarat, as well as live dealer games like Lightning Roulette and VIP Blackjack. We are an independent directory and reviewer of online casinos, a trusted casino forum and complaints mediator and guide to the best casino bonuses. You can deposit in fiat currencies (EUR, HUF, NOK, PLN, NZD, CAD, USD, CZK, AUD, CHF) or supported cryptocurrencies, then use those funds on casino games, live tables, sports and esports. Play top online casinos with generous welcome and no deposit bonuses
Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. Online casinos frequently impose limitations on the amounts players can win or withdraw. At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We factor in the number of complaints in proportion to the casino’s size, recognizing that larger casinos tend to experience a higher volume of player complaints.
- Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service.
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This commitment not only enhances player satisfaction but also promotes responsible gaming practices. It encapsulates practices that guarantee players take part in a safe manner, promoting both psychological well-being and economic health. Caspero Casino stands out by highlighting responsible gaming, recognizing its role in ensuring player satisfaction alongside mental and financial well-being. Prospective players must provide a valid email address, create a secure password, and complete personal details such as full name, date of birth, and address.
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You can reach customer support through email or live chat if you require assistance. The “Responsible Gambling” page will help you learn more tips for safe online gaming. Responsible gambling comes down to self-control and discipline — knowing how to manage your money and protect your well-being.
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They offer the most used methods which are email, online form and live chat. Everything game are designed using HTML5 technology, so you can play them right in your browser – you don’t need to download additional software for your gadget to start playing. The casino has more than 6,000 exciting game titles from almost 106 world-class software developers. Congratulations, you will now be kept in the know about new casinos. This is a particularly good thing, as it ensures security and safe play on the gaming platforms. We are glad to see a steady influx of these crypto – friendly casinos around the iGaming market as well as an increase of crypto lovers among the community.
128-bit SSL (Secure Socket Layer) and anti-fraud techniques are implemented to provide 100% secure gambling services and guarantee the safety of all the transactions. But in order to fully enjoy all the perks of the casino make sure to finish verifying your account by providing the required documentation for the “Know Your Client” procedure which you can do via a dedicated page on the site. Once here, you’ll be prompted to choose a bonus and then you just need to fill the registration form with correct details.
The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be caspero casino processed. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks. The player from Germany had been waiting for his payout from Caspero since September 27th and had received only standard responses regarding the withdrawal process.
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Player complaints submitted about Caspero Casino
For starters, every new account will be eligible to claim a massive welcome package that comes in the form of deposit-matching offers. While you’re enjoying all the benefits of the loyalty program, Caspero Casino has also prepared a slew of other promotions and bonuses you can dive into and enjoy. The site has gained plenty of attention thanks to its generous promotions, frequent bonuses, and exciting events.
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A selection of games from multiple game providers have been checked and NO fake games have been found. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. To view the casino’s user reviews, navigate to the User reviews part of this page. We determine the overall user feedback score based on the player feedback submitted to us. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
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Responsible gambling tools are available, and users can set personal limits or self-exclude as needed. After registration, users are prompted to upload supporting documents, including government-issued identification, proof of address, and payment method verification. Support is available 24/7 through live chat if any login issues arise, ensuring prompt assistance.
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Fellow players have taken time to share what they actually have in mind when trying out Caspero Casino and its games. This online gambling site delivers the maximum experience of playing with real life cash. Stolen data or exposed gambling deposits are actual threats that visitors deal with when playing on unregulated or totally outlawed internet casinos.
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The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. More information about which bonuses are available in your region can be found in the ‘Bonuses’ section of this review. Please note that some of these may only be available to players from selected countries.
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The situation remained pending as the team awaited any potential response from the casino. The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response. He noted that no account verification had been requested despite using a welcome bonus.
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Caspero features an impressive variety of games available for real money play, catering to different tastes and betting levels. You can enjoy different categories of games including slots, live dealer games, table games, exclusive games, instant games and jackpot games. Read on to learn more about the software providers, game selection, welcome bonuses, payment methods, customer support & more.
Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc. Once you join Caspero Casino, you’ll be able to participate in a loyalty program that consists of five unique tiers, and you can make your way to the top simply by playing your favorite games and depositing.
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